Self-exclusion, time-outs and account closure
Choose the restriction you need, confirm which accounts it covers and keep support available for records or an existing prize request.
On this page
If you want to stop playing because it is becoming difficult to control, ask specifically for self-exclusion or the operator's equivalent protective restriction. A general request to close an account may follow a different process and may allow reopening.
You do not need to spend the remaining balance or wait for a losing session before requesting protection. If a prize request is pending, ask how it will be handled without reopening play.
Choose the right request
| Option | What to confirm |
|---|---|
| Purchase or play limit | What activity it limits and when a decrease takes effect |
| Time-out or cooling-off period | Duration, blocked activities and what happens at the end |
| Self-exclusion | Length, coverage, restrictions and any later review process |
| Ordinary account closure | Whether reopening is possible and whether marketing stops |
Use the site's current policy, not a label alone. A purchase limit does not necessarily stop play with an existing balance. A temporary break may end automatically, while a longer exclusion may require a separate process after its term.
If control is the concern, say so clearly. That helps support route the request to the appropriate team rather than treating it as an ordinary account-preference change.
Confirm the scope in writing
Ask which brands and accounts the restriction covers. Do not assume that an operator's other sites are included, or that a state casino exclusion program automatically covers every online sweepstakes service.
Record the request time, selected duration and confirmation. Ask whether promotional email, texts, push notifications and host contact will stop, and how to report anything that continues.
A request you can adapt
I want to self-exclude because I need to stop playing. Please confirm the available duration, when the restriction takes effect, which accounts and brands it covers, and how you will stop promotional contact. Please also explain how I can obtain my records and handle any existing eligible prize request without restoring play access.
Send this through the official account or support route. If it remains unacknowledged, keep the request record and follow up with the same clear wording.
Separate account administration from continued play
Request transaction history and any prize status you need. Ask for the written procedure for balances, pending requests and tax records. Do not assume that closure forfeits everything or that it guarantees a payout; the relevant rules and account facts need to be checked.
Avoid reopening the game to "finish" a balance or make a final purchase. If support offers a bonus instead of addressing the restriction, repeat the exclusion request and retain the exchange.
Add support beyond the account setting
Remove saved payment details where available, sign out on shared devices and stop promotional reminders. These steps complement the restriction; they do not replace a requested exclusion.
The National Problem Gambling Helpline connects people in the US with local resources. Call or text 1-800-MY-RESET (1-800-697-3738), or use its website for chat and support options.
If you find yourself searching for another account after excluding, treat that as a reason to seek support, not a problem to solve by finding a different casino. Keep the protection in place and ask someone you trust to help with the next practical step.